Return & Refund Policy
Returns or exchanges are accepted on purchases within 14 days from delivery date.

You may choose to:
- exchanging the product for a different one
- receive a credit note
- receive a refund

To begin the refund process, please email describing the issue and include supporting images.

To be eligible for a return, your item must be unused and in the same condition that you received it. Items must not be worn, altered, damaged or washed. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it. If your return is approved, we will initiate a refund to you via the original payment method. Please allow up to 5 business days for refund to be processed once kimbralou receives the returned product.

You will be responsible for paying for your own shipping costs for returning your item.

About kimbralou Products

The customised designs are all unique and can incorporate minor to major use of existing textile distress pre-existing on the salvaged piece.

kimbralou takes time and care to include extensive imagery and descriptions that makes the process of choosing a piece to own easier. 

Due to the nature of salvaged and recycled clothing, the pieces may have a blemish from a previous life.