return and refunds

About kimbralou Products

The customised designs are all unique, with no samples existing and can incorporate, at kimbralou’s creative discretion, minor to major use of existing textile distress pre-existing on the salvaged piece.

Salvaged pieces are sourced where they have a prior history in the fashion life cycle. With that, the custom pieces can also enjoy additional wear at events like Runways which adds to their life history before release.

kimbralou takes time and care to include extensive imagery and descriptions that makes the process of choosing a piece to own easier. 

Due to the nature of salvaged and recycled clothing, the pieces may have a blemish from a previous life. 


Return & Refund Policy
To begin the refund process, please email kimbra@kimbralou.com.au describing the issue and include supporting images.
kimbralou does not accept returns or refunds due to change of mind.

You may return a product for a refund within 14 days of receiving it if the piece is significantly different to the images/description.

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it. If your return is approved, we will initiate a refund to you via the original payment method.

Shipping
You will be responsible for paying for your own shipping costs for returning your item.