returns, refunds, exchanges, and kimbraloup πŸ”

Return & Refund Policy
Returns or exchanges are accepted on purchases within 14 days from delivery date. If it is outside of this time period, see kimbraloup section below.

You may choose to:
- exchanging the product for a different one
- receive a credit note
- receive a refund

To begin the refund process, please email kimbra@kimbralou.com.au describing the issue and include supporting images.

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. Items must not be worn, altered, damaged or washed. Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it. If your return is approved, we will initiate a refund to you via the original payment method.Β Please allow up to 5 business days for refund to be processed once kimbralou receives the returned product.

Shipping
You will be responsible for paying for your own shipping costs for returning your item.

kimbraloup πŸ”
We believe in a circular fashion system, and in extending the life of kimbralou pieces.Β 
If you have a kimbralou piece that is outside of the first 14 day's, we will buy it back from you. You can choose between receiving a monetary amount, or a credit towards your next kimbralou purchase.
Please reach out to us at kimbra@kimbralou.com with photos of your piece to discuss.

About kimbralou Products

The customised designs are all unique and can incorporate minor to major use of existing textile distress pre-existing on the salvaged piece.

kimbralou takes time and care to include extensive imagery and descriptions that makes the process of choosing a piece to own easier.Β 

Due to the nature of salvaged and recycled clothing, the pieces may have a blemish from a previous life.

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